General Manager

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Job Type
Education
Bachelor Degree
Experience Level
10+ Years
Approximate Salary
$75,000 - $80,000

Description

Responsibilities:

Responsible for the day-to-day operations of a luxury apartment community, which includes developing an engaged and productive team; ensuring high resident satisfaction; and ensuring strong financial performance.

  • Set community goals and culture by providing leadership and vision.
  • Be responsible for community financial performance through occupancy and revenue growth and expense management to achieve net operating income growth.
  • Develop and implement quarterly business plans to maintain high occupancy and achieve financial goals – budgeting, monitoring and corrective action planning.
  • Oversee all aspects of community talent management, including hiring, discharging, coaching and performance tracking employees.
  • Develop employee culture of excellence through established training programs, employee town hall meetings, staff development, performance management and communication.
  • Maintain high occupancy through the development and implementation of a sales and marketing program. Meet with and lease apartments to potential residents.
  • Provide tours, negotiate/sign leases, and make sales calls.
  • Establish positive relationships with residents by attending community events, holding meetings with residents and advisors, proactively identify problems and implementing corrective actions to ensure resident engagement, independence and happiness.
  • Ensuring the buildings, equipment and service levels are maintained in order.
  • Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.

Qualifications:

Minimum of five years’ previous management experience including, operational and financial experience in managing employees, recruiting, customer service, budgeting, purchasing, payroll, and accounts payable/receivable. Preferred industry background: hotel, senior living, hospital, restaurant

  • Demonstrated ability to work in a team setting and to provide strong customer service.
  • Strong (oral and written) communication skills.
  • Strong supervision, coaching, and leadership skills to lead teams.
  • B.S./ B.A. preferred.
  • Strong accounting skills

 

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